The Battalion. (College Station, Tex.) 1893-current, March 23, 1998, Image 12

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    I
Texas Aggie Athletics
At Home This week
Wednesday:
Softball
vs. SHSU
5pm
Thursday:
Tennis (W)
vs. Stanford
1:30pm
Friday:
Baseball
vs. K-State
7pm
Tennis (M)
vs. Mizzu
noon
Tennis (M)
vs. OU
6pm
Saturday:
Baseball
vs. K-State
7 pm
Tennis (W)
vs. Mizzu
8:30am
Tennis (W)
vs. Iowa State 2pm
Sunday:
Baseball
vs. K-State
1pm
Monday
^ ^ Tickets: 845-2311 or Krogejr^in^Colle^Station ^ ^
We helped you get
into college.
Now we’ll help you
on the way out.
Remember those anxious
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Attitude rolls downhill in busine
HOUSTON —Walk into any business and
chances are if an employee is unpleasant to
you, it could be because he or she is not treat
ed very well by the company. Attitudes roll
downhill and nothing can roll faster than ill will.
Too many companies do not pay enough at
tention to the way they treat their employees.
They do not treat them as valuable business
partners or let employees know their contribu
tions matter. And the customer bears the brunt
of that indifference.
Unhappy employees can wreak havoc on a
business because customers tend to view the
whole company by the treatment they have re
ceived from a front-line employee, said
Suzanne Mikulin, president of Customer Fo
cused Systems in Houston, a customer service
consultant.
Sometimes employees are indifferent —
perhaps chatting on the phone to a friend while
ringing up a sale — or downright rude, waving
vaguely over to the other side of the store when
a customer asks for a particular item.
That kind of treatment by soured employees
makes retailers and other service providers
such as airlines and banks vulnerable. Once a
customer is treated badly, he often never uses
that business again. After all, there are so many
places for consumers to shop these days.
An optician at a Houston optical shop is an
gry at his employer and is trying to maldng his
employer feel some of that pain.
The optician, who asked to remain anony
mous, said the company made a poor business
decision and to recover, cut commissions in
half, which makes up about 40 percent of the
optician’s salary.
The optician said he is getting revenge. 1 le
routinely gives away free products such as nose
pads, eyeglass cases and bottles of eyeglass
Unhappy employees can
wreak havoc on a business be
cause customers tend to view
the whole company by the
treatment they have received
from a front-line employee.
cleaner. He has a stack of competitor coupons
in his pocket that are worth about $50 and he
gives them to customers so they can get a dis
count. He automatically signs customers up as
members of affinity groups so they can receive
discounts that they do not deserve.
The optician, who has a lot of discretion in
what he charges customers, saidti;
causes the company to lose benvee:| 1 TI
$400 a week. He tries to giveaway;
merchandise for every $1 he loses;
“1 try to be as subversive as huirA
ble,” he said. ^ ,
kamikaze emph >\ ees Tike theH Ml
cian are not very common, said ^
berg, professor of retail manageme:
University in West Lafayette, lnd„a
of the university’s Center for Custer
Quality.
Unhappy employees are more Is ie
gard the things the\ retrained! pat
preach customers or sell additional r
berg said. That is harder to catch an; ;nt
profound effect on a conijiaii' ts
In surveys of employees, tw ad<
out, hr said. Lmplovees want to fee vai
are in (hr loop and that ihevareapmoi
thrii work, Feinbergsaid. tgh
While that is eas\ to do, mostfi mi
agers do not spend their titnem for
ployees or making them feel part oft
said. Most top retailing officers con
merchandising side, not thefrontto
berg, who has studied retailingtura'v
“They’re merchants — they low .
Some employers are keenly awrJ
lationship between employee satis |
customer satisfaction.
Anita Hill says women must look past ch;
WASHINGTON (AP) — Anita
Hill says her case against Clarence
Thomas is different from charges
made against President Clinton
and urges women to consider the
bigger issue of the administration’s
policies toward women before
judging his personal behavior.
Hill also joined feminist leader
Gloria Steinem in saying Sunday that
Clinton’s alleged advances to White
House aide Kathleen Willey, while
improper and crude if true, did not
constitute sexual harassment.
Republicans have chided De
mocratic women and feminist
groups for not speaking out
against President Clinton as they
did in the sexual impropriety cas
es of conservative Supreme Court
Justice Thomas or Republican Sen.
Bob Packwood.
“There is a sort of selective out
rage here,” said Rep. Anne
Northup, R-Ky., on “Fox News Sun
day.” “I’m worried that women
support groups are really Democ
ratic support groups.”
But law professor Hill, who al
most brought down Thomas’ 1991
nomination to the Supreme Court
with her claims he repeatedly
made lewd remarks to her, said on
NBC’s “Meet the Press” that her
case was “very different.”
Clinton is an elected official
chosdn twice by a nation that
knew of allegations of past sexual
scandals, she said, while Thomas
was being nominated to a lifetime
court position that would deal di
rectly with cases involving sexual
harassment.
Asked if a double standard exists
in how women were looking at Clin
ton’s actions, she said: “It is a reality
that we have to deal with. We live in
a political world, and the reality is
there are larger issues other than
just individual behavior.”
Many women see Clinton as
being strong on women’s issues,
and "I don’t think that most
women have come to the point
where we’ve said, ‘Well, this is so
bad that even if he is better on the
bigger issues, we can’t have him as
president,’” Hill said.
“The reality here is that the
president does have the bona fides
as a supporter of women in the
workplace,” said Sen. Carol Mose-
ley-Braun, D-Ill., on ABC’s “This
Week with Sam Donaldson and
Cokie Roberts.”
Hill said she did not think Paula
Jones, who has ch
a lawsuit with se
has a very good case^
lack of evidence I
affected by her rel
sexual advances byC
She noted that!
made no claims th
on the job becauseo
incident. ’We arenij
sexual harassment.;
on the facts that well
of us,” Hill said.
Steinem agreed iaj
Sunday’s New YorkTin
the allegations are tr
be a candidate for sex3!
apy, but he is notgid
rassment. Willey “pu
she said, and it ne
again. In other words,! 1
ton took’no’ for an ansi
Pe n be
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Intramurals Registration
Penberlhy Softball Tournament Mar. 2-Mar. 24
Swim Meet Mar.23-Mar.31
1 Jorseshoes Mar.23-Mar.31
Pull Putt Golf Mar.30-Apr.7
Coif Mar.30-Apr.7
Penberthy Softball Tournament
Registration ends tomorrow March 24 and tournament play begins on
March 27-29. Only $30 for each team to play in the following divisions:
Mens A/B, B/C, and C/D; CoRec A/B and C/D. Prizes will be awarded!
Fitness Programs
•Healthy Living Lecture Series, Wed. 25, 5:30pm, Linda Kapusniak,
M.S., R.D. will lecture on trends in dining in the 90s and how to fit your diet
into this new age of "home meal replacement” and "dashboard dining."
•AFAA Personal Training Certification, April 3-5 at the Rec Center.
• Unlimited Aerobic Passses on sale now for only $25!
Check out our flyers for more details on our programs
EprliAII For Information or Visit our Homepage
“mBEhQ call 845-7826 http://recsports.tainu.edu
Aquatics Prc x ;icwi Date
•CPR for ihe Professional Resc uer Mar. 25
•Become a Water Safety Instuctor Mar. 27-Apr. 5
•Stroke Improvement Clinic April 4
•Adult Learn to Swim April 6-16
• Basic SCUBA Diver Course Apr. 6-19
•Advanced SCUBA Diver Course Apr. 22-26
Springboard Diving Course
Apr. 18
Registration
Mar. 2-23
Mar. 4-25
Mar. 10-Apr. 2
Mar. I I-Apr. I
Mar. 12-Apr. I
Mar. 20-Apr. 2
Mar. 25-Apr. 16
. Ultimate Adventures wim tamu Gutixhioks
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bt:
ki
ini
ral
Jet
hi
cc
ioi
! te
I m
iJS
or
hi
jy
ite
tt
be
ry
ffi
t
s
RockClimbingTrip
Canoeing Trip
Kayak Roll Clinic
Horseback/Hiking Day Trip
Intro to Rock Climbing Clinic
Caving Day Trip
Kayak Open Practice Session
/ith TAMU Outii
Activity Dati
March 27-29
March 28-29
March 31
April 4
April 4
April 4
"April 7
Register at Rec Cdnter Member Services Desk
Feature Programs
• Beginning Jitterbug-classes begin March 30, 7:30-8:45pm.
Only $20 per couple for six lessons.
•Tai Chi-classes begin March 30, every Mon. and Wed., 6-7pm.
Only $20 for six weeks!
•Yoga-classes begin March 24, every Tues. and Thurs.
Level 1: 6-7pm & Level 2: 7-8pm. Only $20 for five weeks.
Call DeAun Woosley at 862-3995 for more information.
Ricmk
Mar. 2-
Mar. 2-/»
Mar. 2-D
Mar. 2-31
Mar. 2-il
Mar. 2-31j
MarTWfi
Jan. 20-MJj
Feb. 9-MI
MAY BREAK TRIPS Priced from $289.
Sail/SCUBA the Bahamas May 23-29
Backpack the Grand Canyon May 23-31
Sport Clubs Date Time Pi J
•Men's Rugby Mar. 25 4-6pm Zarltj
•Men's Soccer Mar. 28 8am-6pm Zadi|
•Men's Volleyball Mar. 28 8am-10pm Reii
•Men's Soccer Mar. 29 8am-3pm ZaiN
For more information, please call Paula Opal at 845-3()j