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About The Battalion. (College Station, Tex.) 1893-current | View Entire Issue (March 23, 1998)
I Texas Aggie Athletics At Home This week Wednesday: Softball vs. SHSU 5pm Thursday: Tennis (W) vs. Stanford 1:30pm Friday: Baseball vs. K-State 7pm Tennis (M) vs. Mizzu noon Tennis (M) vs. OU 6pm Saturday: Baseball vs. K-State 7 pm Tennis (W) vs. Mizzu 8:30am Tennis (W) vs. Iowa State 2pm Sunday: Baseball vs. K-State 1pm Monday ^ ^ Tickets: 845-2311 or Krogejr^in^Colle^Station ^ ^ We helped you get into college. Now we’ll help you on the way out. Remember those anxious High School years when college and standardized tests were practically all you could think about? Kaplan was there for you, providing the very best in test prep services. Now that you're in college and thinking about the future, earning a living, and hey!... maybe even a career, Kaplan is there for you again. We're visiting your area to give you a leg up on some of Kaplan's exciting job opportuni ties in areas like Management, Marketing, Academics, Operations, Training and Sales. ON CAMPUS INTERVIEWS Mon, March 30, 11am-7pm at Texas A&M Career Center 20 Koldus Bldg. College Station, TX 77843 It's never too soon to start thinking about work after graduation, so don't let these great opportunities pass you byl To reserve your space, fax resume to (212) 957-9695, E-mail: opportunities@kaplan.com. or call 1-800-950-0350, Ext. 5960 for further information. EOE M/F. 4!frruj» Attitude rolls downhill in busine HOUSTON —Walk into any business and chances are if an employee is unpleasant to you, it could be because he or she is not treat ed very well by the company. Attitudes roll downhill and nothing can roll faster than ill will. Too many companies do not pay enough at tention to the way they treat their employees. They do not treat them as valuable business partners or let employees know their contribu tions matter. And the customer bears the brunt of that indifference. Unhappy employees can wreak havoc on a business because customers tend to view the whole company by the treatment they have re ceived from a front-line employee, said Suzanne Mikulin, president of Customer Fo cused Systems in Houston, a customer service consultant. Sometimes employees are indifferent — perhaps chatting on the phone to a friend while ringing up a sale — or downright rude, waving vaguely over to the other side of the store when a customer asks for a particular item. That kind of treatment by soured employees makes retailers and other service providers such as airlines and banks vulnerable. Once a customer is treated badly, he often never uses that business again. After all, there are so many places for consumers to shop these days. An optician at a Houston optical shop is an gry at his employer and is trying to maldng his employer feel some of that pain. The optician, who asked to remain anony mous, said the company made a poor business decision and to recover, cut commissions in half, which makes up about 40 percent of the optician’s salary. The optician said he is getting revenge. 1 le routinely gives away free products such as nose pads, eyeglass cases and bottles of eyeglass Unhappy employees can wreak havoc on a business be cause customers tend to view the whole company by the treatment they have received from a front-line employee. cleaner. He has a stack of competitor coupons in his pocket that are worth about $50 and he gives them to customers so they can get a dis count. He automatically signs customers up as members of affinity groups so they can receive discounts that they do not deserve. The optician, who has a lot of discretion in what he charges customers, saidti; causes the company to lose benvee:| 1 TI $400 a week. He tries to giveaway; merchandise for every $1 he loses; “1 try to be as subversive as huirA ble,” he said. ^ , kamikaze emph >\ ees Tike theH Ml cian are not very common, said ^ berg, professor of retail manageme: University in West Lafayette, lnd„a of the university’s Center for Custer Quality. Unhappy employees are more Is ie gard the things the\ retrained! pat preach customers or sell additional r berg said. That is harder to catch an; ;nt profound effect on a conijiaii' ts In surveys of employees, tw ad< out, hr said. Lmplovees want to fee vai are in (hr loop and that ihevareapmoi thrii work, Feinbergsaid. tgh While that is eas\ to do, mostfi mi agers do not spend their titnem for ployees or making them feel part oft said. Most top retailing officers con merchandising side, not thefrontto berg, who has studied retailingtura'v “They’re merchants — they low . Some employers are keenly awrJ lationship between employee satis | customer satisfaction. Anita Hill says women must look past ch; WASHINGTON (AP) — Anita Hill says her case against Clarence Thomas is different from charges made against President Clinton and urges women to consider the bigger issue of the administration’s policies toward women before judging his personal behavior. Hill also joined feminist leader Gloria Steinem in saying Sunday that Clinton’s alleged advances to White House aide Kathleen Willey, while improper and crude if true, did not constitute sexual harassment. Republicans have chided De mocratic women and feminist groups for not speaking out against President Clinton as they did in the sexual impropriety cas es of conservative Supreme Court Justice Thomas or Republican Sen. Bob Packwood. “There is a sort of selective out rage here,” said Rep. Anne Northup, R-Ky., on “Fox News Sun day.” “I’m worried that women support groups are really Democ ratic support groups.” But law professor Hill, who al most brought down Thomas’ 1991 nomination to the Supreme Court with her claims he repeatedly made lewd remarks to her, said on NBC’s “Meet the Press” that her case was “very different.” Clinton is an elected official chosdn twice by a nation that knew of allegations of past sexual scandals, she said, while Thomas was being nominated to a lifetime court position that would deal di rectly with cases involving sexual harassment. Asked if a double standard exists in how women were looking at Clin ton’s actions, she said: “It is a reality that we have to deal with. We live in a political world, and the reality is there are larger issues other than just individual behavior.” Many women see Clinton as being strong on women’s issues, and "I don’t think that most women have come to the point where we’ve said, ‘Well, this is so bad that even if he is better on the bigger issues, we can’t have him as president,’” Hill said. “The reality here is that the president does have the bona fides as a supporter of women in the workplace,” said Sen. Carol Mose- ley-Braun, D-Ill., on ABC’s “This Week with Sam Donaldson and Cokie Roberts.” Hill said she did not think Paula Jones, who has ch a lawsuit with se has a very good case^ lack of evidence I affected by her rel sexual advances byC She noted that! made no claims th on the job becauseo incident. ’We arenij sexual harassment.; on the facts that well of us,” Hill said. Steinem agreed iaj Sunday’s New YorkTin the allegations are tr be a candidate for sex3! apy, but he is notgid rassment. Willey “pu she said, and it ne again. In other words,! 1 ton took’no’ for an ansi Pe n be ■ • ■E ■■iiilliii ■ ■ S lililllil mm ili-i':. ■ I 111 I iliiii ■p:- STxTxTx ;XxXx: : : : : : : : : : Intramurals Registration Penberlhy Softball Tournament Mar. 2-Mar. 24 Swim Meet Mar.23-Mar.31 1 Jorseshoes Mar.23-Mar.31 Pull Putt Golf Mar.30-Apr.7 Coif Mar.30-Apr.7 Penberthy Softball Tournament Registration ends tomorrow March 24 and tournament play begins on March 27-29. Only $30 for each team to play in the following divisions: Mens A/B, B/C, and C/D; CoRec A/B and C/D. Prizes will be awarded! Fitness Programs •Healthy Living Lecture Series, Wed. 25, 5:30pm, Linda Kapusniak, M.S., R.D. will lecture on trends in dining in the 90s and how to fit your diet into this new age of "home meal replacement” and "dashboard dining." •AFAA Personal Training Certification, April 3-5 at the Rec Center. • Unlimited Aerobic Passses on sale now for only $25! Check out our flyers for more details on our programs EprliAII For Information or Visit our Homepage “mBEhQ call 845-7826 http://recsports.tainu.edu Aquatics Prc x ;icwi Date •CPR for ihe Professional Resc uer Mar. 25 •Become a Water Safety Instuctor Mar. 27-Apr. 5 •Stroke Improvement Clinic April 4 •Adult Learn to Swim April 6-16 • Basic SCUBA Diver Course Apr. 6-19 •Advanced SCUBA Diver Course Apr. 22-26 Springboard Diving Course Apr. 18 Registration Mar. 2-23 Mar. 4-25 Mar. 10-Apr. 2 Mar. I I-Apr. I Mar. 12-Apr. I Mar. 20-Apr. 2 Mar. 25-Apr. 16 . Ultimate Adventures wim tamu Gutixhioks x; s bt: ki ini ral Jet hi cc ioi ! te I m iJS or hi jy ite tt be ry ffi t s RockClimbingTrip Canoeing Trip Kayak Roll Clinic Horseback/Hiking Day Trip Intro to Rock Climbing Clinic Caving Day Trip Kayak Open Practice Session /ith TAMU Outii Activity Dati March 27-29 March 28-29 March 31 April 4 April 4 April 4 "April 7 Register at Rec Cdnter Member Services Desk Feature Programs • Beginning Jitterbug-classes begin March 30, 7:30-8:45pm. Only $20 per couple for six lessons. •Tai Chi-classes begin March 30, every Mon. and Wed., 6-7pm. Only $20 for six weeks! •Yoga-classes begin March 24, every Tues. and Thurs. Level 1: 6-7pm & Level 2: 7-8pm. Only $20 for five weeks. Call DeAun Woosley at 862-3995 for more information. Ricmk Mar. 2- Mar. 2-/» Mar. 2-D Mar. 2-31 Mar. 2-il Mar. 2-31j MarTWfi Jan. 20-MJj Feb. 9-MI MAY BREAK TRIPS Priced from $289. Sail/SCUBA the Bahamas May 23-29 Backpack the Grand Canyon May 23-31 Sport Clubs Date Time Pi J •Men's Rugby Mar. 25 4-6pm Zarltj •Men's Soccer Mar. 28 8am-6pm Zadi| •Men's Volleyball Mar. 28 8am-10pm Reii •Men's Soccer Mar. 29 8am-3pm ZaiN For more information, please call Paula Opal at 845-3()j